Job | Excellent opportunity HCL Technologies hiring for IT Helpdesk/Servicedesk support

We have openings for IT Analyst/ Sr. IT Analyst with HCL Technologies.
Eligibility:
0.6 months - 4 years (Technical voice, IT helpdesk /service Desk with excellent Communication)
Candidates from a international Technical support BPO background with min 0.6months with excellent communication CAN ALSO APPLY
Responsibilities - "IT Analyst/Sr. IT Analyst"

Domain: IT Infrastructure

Primary role: Providing core IT Infrastructure support to the GLOBAL Clients.

*Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
*Route problems to internal 2nd and 3rd level IT support staff.
*Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
*Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
*Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
*Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
*Provide level 1 remote desktop support and perform other activities based on SOPs
* Routine maintenance updates with other IT staff and business units

NOTE:

FRESHERS / IRRELEVANT EXP are not eligible
Excellent English communication is mandatory
CTC will not be a constraint if you are the right candidate.

How to Apply: Walk in to the below mentioned venue if you find yourself suitable.

Venue:
HCL Technologies Ltd, No.
184, Arcot Road,
Opposite to Vasan Eye Care,
Vadapalani , Chennai

Walk in Date: 7th March 2015(Saturday)
Walk in Timing: 10am to 3pm

Contact person: Sowmiya

Documents to carry:

Updated CV with the name "Sowmiya" marked on top
Copy of this mail
Govt Auth ID Proof copy
Passport size photograph
Last 3 months payslips
Current company's offer letter

Please carry all the above docs to the venue. Do not forget to mention "Sowmiya" Name on top.

NOTE:
If you find yourself suitable walk-in to the below venue.
Candidates who have already appeared for the interview can reappear after 1 month from the last interview date.
Candidates who have got selected already kindly ignore can refer your friends or colleagues

Kindly take your friends and colleagues along if they have the relevant experience.

Regards,
Sowmiya
HR Recruitment Team
HCL Technologies
Ct # 044 64540443